Request a Refund or Cancellation

Returns

You may return Blues Hardware units for a refund, provided (a) the units are in their original unopened packaging, in new condition; (b) you return the units to the entity from which you purchased them; (c) you provide a proof of purchase and your contact information with the returned units; and (d) you return the units within fifteen (15) days of the date of your Order. You will be responsible for the cost of return shipping unless the return was the result of Blues’ (or its authorized distributor’s) error.

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing any reason, in accordance with EU Consumer Rights Directive 2011/83/EU and EU Directive 2023/2673.

If the final day of the period falls on a weekend or a public holiday, the deadline is extended to the very next business day.

The cost of return shipping is the sole responsibility of the customer.